Our Blog from Simon Solutions

We’re announcing the launch of an all-new customer service portal for CharityTracker. We have officially replaced our old, clunky forum with a new system. We realized that if we got rid of the difficult forum and switched to a forum we made ourselves, people might find it easier to contact us. In the new system, users still have a place where they can ask questions and get answers, but even better, the new system has other features they may find useful.

So, as a CharityTracker user, here’s what you can expect. You no longer have to register to get help. Just click on the [Help / Feedback] Button in CharityTracker and you will be automatically logged into the private system. You will be taken right to the Forum page where you can post your questions, or give feedback. We are notified by email every time you make a post, and we’ll get back to you as soon as we can. (Usually the same day.)

First off, we add you to a group in the new system. The group contains everyone who is a part of your local CharityTracker Network. If you need to communicate on a deeper level than just Bulletins, Notes, and Alerts, this is the place to do it. You have access to:

• a group Forum (separate from the main Forum)
• a Community Calendar (with email notifications)
• a Media page for sharing pictures and video
• a Blog to share ideas and keep everyone up to date
• a Member Directory

Another feature to take advantage of: personal profiles. You can customize your profile, receive messages, share pictures and video, and there’s even a private calendar if you’d like.

All that aside, what could be one of the most exciting prospects of the new customer service portal is the opportunity for interaction with other CharityTracker Networks across the country. You can can venture off to join other groups according to your agency type or interests. You can belong to as many groups as you like.

You have the chance to ask others “how did you do that?” You can share your success stories and encourage others as they serve those in need.

We created this system to be easy to use and private. Although this system is secure, we ask that you not discuss case details here. No names, social security numbers, birthdays, or anything that might reveal someone’s identity should be discussed here. Other than that – have fun!

The last feature I’d like to tell you about is the instant messenger that is built into the system. The instant messenger will give you real time access to our customer service department. You may see Kyle, Greg, Larry available to answer questions, and to point you to training materials. You folks can also use this instant messenger to keep in contact with anyone in the system.

If you’d like an overview of the new system, you can go to www.oikosHQ.com/tour.html (Just to be clear, even though this link takes you to our service website, the CharityTracker Customer Service Portal is offered at no charge.)