Welcome New CEO Ben Stedman
April 2, 2013, 12:32 p.m. · 8 comments
Greetings everyone. I would like to take this opportunity to introduce to you our new CEO, Ben Stedman. Ben and I have worked together for many years, and I believe he will be be an asset to both Simon Solutions and to you as we continue to grow and move into the future.
Mike Simon
President
Hello! I am excited to take on the role of CEO here at Simon Solutions. I am one of the founding owners of Simon Solutions and have worked diligently since day one to give you the best service we can offer. I know there are many areas where we can improve our service, and we will continue to work diligently to achieve those improvements.
Even though I am new to this role, I can assure you that the principles that have guided Simon Solutions over the last seven years will continue to guide us into the future. We will continue to build software that is simple to understand and use. We will continue to answer your phone calls and emails promptly. And we will continue to be company of integrity, honored to serve you as you offer service to others.
We wholeheartedly believe in what you do. We are proud to be a small part of the Human Services community and we will do our best to be a valuable member.
If you have any questions or comments, please feel free to email me: ben@simonsolutions.com
I look forward to hearing from you.
Ben Stedman
Moving forward we are going to use this blog to do a better job of communicating with you. I will blog each month as will our new CTO Isaac Simon. Isaac will offer reviews of software and services that he has found which he feels may help you in your day to day work. Look for a blog post from him in the near future!
Categories: News
8 responses so far
1 Jennifer Gaudet • April 5, 2013, 10:57 a.m.
http://www.htdiocese.org/ccht
Welcome aboard, Mr. Stedman! We have been most excited to participate in Charity Tracker and have had much success with the software! The simplicity of the site is what caught our attention initially, followed by the recommendation from the Diocese of Lake Charles, LA. The costumer service with your company is unsurpassed - so much so that I do believe your company could gain financially just in teaching others how a successful costumer service department operates! Thank you for all of the hard work in getting the company established and we hope to continue our relationship with you for many years to come.
2 Ben Stedman • April 5, 2013, 11:30 a.m.
http://simonsolutions.com/
Thanks for the welcome Ms. Gaudet!
Your comment is very encouraging. In fact, I'll make sure everyone here has a chance to read it because I think they'll find it encouraging too.
Thank you for your kind words. We too hope to continue our relationship for many years to come. We will be here.
As always, feel free to contact us should you need anything.
3 Doug Eckert • April 8, 2013, 8:58 a.m.
http://www.regionalfoodbank.org/
Congratulations Ben! We appreciate all of your work on the OasisInsight software package. Good luck and God's blessings to you in your new role.
4 Shelley Paul • April 8, 2013, 9:01 a.m.
Welcome! I have never had customer service the way that I have with Simon Solutions. Any time I need assistance or just have a simple question, the employees of Simon Solutions are always there with quick, compassionate, and kind aide. Even during my most emergent need I was able to talk to Kyle who found an immediate solution to my problem and assured me that he would be in contact to make sure that everything worked out as planned. We have been able to achieve the organizationally impossible using Oasis Insight. I am so happy to hear about good things happening for this truly unique organization.
5 Ben Stedman • April 8, 2013, 11:09 a.m.
http://simonsolutions.com/
@Doug: Thank you! Glad to be of service. I certainly appreciate the well-wishing. P.S. I look forward to hearing from you on that last email I sent you.
@Shelly: I couldn't be more proud of our customer service team. They are quick and thorough because they care about you so much. And to agree with you, it's very rare in the business world to find such dedication to a client, but we couldn't image serving you in any other way.
6 Cheri Massey • April 8, 2013, 6:06 p.m.
http://www.jcunitedway.com/
Welcome & congrats! Your CharityTracker team are some of our very favorite people! Always prompt and always fantastic to work with on projects! =)
7 Kristine Henry • April 9, 2013, 10:59 a.m.
Ben! I'm so excited for you! Congratulations and best of luck! You and everyone have always been so gracious and helpful (especially with all my 1,000 calls!). I trust that you'll do a great job.
Perhaps now you can actually do something about that wait music......
-Kristine!
8 Ben Stedman • April 9, 2013, 12:11 p.m.
http://simonsolutions.com/
@Cheri: Thank you so much! The gang will be happy and encouraged to hear that. Any many thanks to you for all of your hard work helping make Outcomes a success!
@Kristine: Thank you thank you! It's always a pleasure to chat, so keep the calls a-comin! And BTW you may be glad to know that my first official duty was to remove that horrid scratchy music from the phone system.
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